Refund policy
All purchases from Fragrance Cartel are final sale.
We do not accept returns or exchanges and do not provide refunds for purchases where a customer:
- Changes their mind
- No longer wants the product
- Orders the wrong fragrance
- Does not like the fragrance after purchasing
- Finds that the scent does not meet their personal preference or expectations
Fragrance is highly personal and scent preference is subjective. Customers are encouraged to review product details carefully before placing an order.
Once an order has been completed, it should be treated as final except where a remedy is required by applicable law or where Fragrance Cartel determines that a legitimate order issue occurred.
ORDER ISSUES
If you receive:
- The wrong item
- An item that arrives damaged
- An order with another legitimate fulfillment issue
please contact Fragrance Cartel promptly through the Contact Us page. Include your order information and clear photographs when applicable.
Fragrance Cartel will review reported order issues individually and determine the appropriate resolution. Fragrance Cartel does not promise an automatic refund, replacement, exchange, or store credit. Each legitimate order issue may be handled based on the circumstances.
CANCELLATIONS
Orders may begin processing after they are placed. Cancellation requests are not guaranteed. If you need assistance with an order, contact Fragrance Cartel as soon as possible.
SHIPPING CHARGES
Shipping charges are non-refundable except where required by applicable law.
LEGAL RIGHTS
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.